Job Description
Join Raleigh Connect Solutions and enjoy the perfect work-life balance with our flexible hourly schedule and weekly pay! We're seeking energetic Customer Service Specialists to support our growing client base in the Triangle area. This role offers remote-friendly options with core business hours (9 AM - 5 PM), allowing you to choose shifts that fit your lifestyle. Why you'll love working with us:
- Weekly paycheck with no surprises
- 100% remote-friendly position
- Comprehensive paid training
- Clear career advancement paths
- Health benefits for part-timers (20+ hrs/week)
Help shape the future of customer experience while maintaining control over your schedule!
Responsibilities
- Handle customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and process orders accurately
- Document all interactions in CRM systems with precision
- Collaborate with support teams to resolve complex escalations
- Maintain customer satisfaction scores above 95%
- Participate in weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience required
- Proficient with Microsoft Office and CRM software
- Exceptional verbal and written communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection
- Flexibility to work evenings/weekends as needed
- Positive attitude and problem-solving mindset