Job Description
Join FlexWork Solutions and revolutionize your work-life balance! We're seeking dedicated Customer Service Specialists in Minneapolis to deliver exceptional client experiences with flexible scheduling options. Enjoy a supportive remote-friendly environment where your growth matters. Competitive hourly pay + performance bonuses + comprehensive benefits await. Apply today and transform your career!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document interactions in CRM system while maintaining 99% accuracy
- Collaborate with cross-functional teams to resolve escalated issues
- Continuously update product knowledge through monthly training modules
- Contribute to process improvement initiatives with data-driven insights
- Maintain flexible schedule including evenings/weekends as needed
Qualifications
- High school diploma or equivalent; associate degree preferred
- 2+ years customer service experience with remote work exposure
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal/written communication skills
- Ability to adapt schedule based on business needs (flexible hours)
- Proven problem-solving with conflict resolution expertise
- Valid Minnesota work authorization and reliable internet connection