Job Description
Join InnovateHR Solutions as a Flexible Hours Full-Time Customer Success Manager and revolutionize how we support our clients! We're seeking a dedicated professional to work remotely with flexible scheduling (core hours 10 AM - 3 PM PST) while maintaining full-time status. This hybrid role combines the autonomy of remote work with the impact of full-time engagement, offering competitive hourly compensation and comprehensive benefits.
Our ideal candidate thrives in adaptable environments and excels at building client relationships. You'll leverage our cutting-edge CRM platform to drive client satisfaction, identify growth opportunities, and deliver personalized support—all while enjoying Seattle's vibrant culture and work-life balance.
Responsibilities
- Develop and maintain client relationships through proactive communication and strategic check-ins
- Analyze client usage data to identify expansion opportunities and adoption barriers
- Coordinate cross-functional teams to resolve complex client issues and implement solutions
- Create and deliver customized training materials and quarterly business reviews
- Collaborate with product teams to relay client feedback and feature requests
- Track and report on key health metrics (NPS, retention, adoption) using Salesforce
Qualifications
- 3+ years in customer success, account management, or client relations
- Proficiency with CRM platforms (Salesforce, HubSpot, or Zendesk)
- Exceptional written and verbal communication skills
- Ability to work independently within flexible hours framework
- Experience with data analysis and reporting tools (Google Analytics, Tableau)
- Strong problem-solving abilities and conflict resolution expertise
- BA/BS in Business, Communications, or related field