Job Description
Join FlexiPay Solutions and enjoy the freedom of flexible scheduling with weekly pay! We're seeking energetic Customer Service Representatives in Kansas City, MO to deliver exceptional client experiences while maintaining work-life balance. This is your opportunity to earn consistently without waiting for monthly paychecks.
Our dynamic team thrives on innovation and employee satisfaction. We offer competitive hourly rates, comprehensive training, and a supportive environment where your contributions are recognized weekly. Perfect for students, parents, or anyone needing adaptable hours.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and product concerns efficiently
- Update customer records in CRM database with accuracy
- Collaborate with team members to resolve complex cases
- Maintain detailed documentation of all interactions
- Meet weekly performance metrics for response times
- Identify upsell opportunities during customer conversations
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently with minimal supervision
- Flexible availability including evenings/weekends
- Proficient in Microsoft Office and CRM software
- Positive attitude and conflict resolution abilities