Job Description
Join Nashville's leading staffing agency offering flexible weekly pay schedules and work-life balance! We're seeking motivated Customer Service Specialists to support local businesses with part-time, remote, and hybrid roles. No nights or weekends required – choose shifts that fit your schedule. Paychecks every Friday with direct deposit. Full training provided. Perfect for students, parents, or anyone seeking supplemental income!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and account issues with empathy and efficiency
- Update customer records in CRM systems accurately
- Collaborate with team members to escalate complex cases
- Maintain performance metrics (response time, resolution rate)
- Complete product knowledge training modules
- Document interactions following company protocols
Qualifications
- High school diploma or equivalent (students welcome)
- Strong communication and active listening skills
- Ability to work 15-30 hours weekly with flexible scheduling
- Comfortable with remote work technology (PC, internet)
- Basic computer proficiency and typing skills (30+ WPM)
- Customer service experience preferred but not required
- Reliable transportation for occasional in-person meetings
- Positive attitude and problem-solving mindset