Job Description
Join FlexiPay Solutions and transform your work-life balance! We're seeking passionate Customer Specialists in Detroit, MI and Florida to deliver exceptional remote support with flexible scheduling and weekly paychecks. This role is perfect for students, parents, and professionals seeking autonomy.
Our award-winning platform connects talented individuals with top-tier companies, offering industry-leading benefits including health insurance, paid training, and career advancement opportunities. Work from anywhere in Michigan or Florida while making a meaningful impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with 95%+ customer satisfaction
- Document interactions in CRM systems with 100% accuracy
- Meet weekly performance metrics for response time and resolution
- Collaborate with cross-functional teams to improve processes
- Maintain product knowledge through continuous training modules
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Reliable high-speed internet connection
- Ability to work independently with minimal supervision
- Must be physically located in Michigan or Florida