Job Description
Join FlexPay Solutions and transform your work-life balance with our industry-leading flexible schedule program! We're seeking passionate Customer Specialists to deliver exceptional service while enjoying the freedom to design your workweek around your life. With weekly paychecks, competitive hourly rates, and comprehensive training, this is your opportunity to thrive professionally without sacrificing personal time.
Our Austin-based team values autonomy and results, offering remote-friendly options with occasional on-site collaboration. Perfect for students, parents, or anyone seeking predictable income without rigid commitments. Experience modern employment where your schedule adapts to your needs.
Responsibilities
- Delocate 95+ customer satisfaction through personalized support via chat, email, and phone
- Process 50+ weekly transactions with 99.8% accuracy in our secure payment system
- Resolve billing inquiries using proprietary CRM tools within 24-hour SLA
- Collaborate with cross-functional teams using agile methodologies
- Document client interactions in compliance with PCI-DSS standards
- Contribute to process improvement initiatives through weekly retrospectives
Qualifications
- High school diploma or equivalent; college coursework preferred
- 2+ years customer service experience in fast-paced environments
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Basic knowledge of payment processing systems (e.g., Stripe, PayPal)
- Valid Texas ID and reliable internet connection for remote work