Job Description
Join FlexHire Solutions and enjoy the freedom of a truly flexible schedule! We're seeking passionate Customer Service Specialists to deliver exceptional experiences with full autonomy over your working hours. Perfect for students, parents, or anyone seeking work-life balance. Our modern Raleigh office offers a collaborative environment with state-of-the-art tools and comprehensive training. Enjoy competitive hourly pay, health benefits eligibility, and opportunities for growth. No weekends required! Apply today and transform how you work.
Responsibilities
- Handle customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing and service issues using our proprietary CRM system
- Document interactions accurately in customer records
- Collaborate with support teams to resolve complex cases
- Meet quality and productivity benchmarks during flexible shifts
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college students welcome
- 1+ years customer service experience preferred
- Exceptional communication and problem-solving skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently during flexible shifts
- Reliable transportation to Raleigh office
- Positive attitude and adaptability to changing priorities