Job Description
Join our dynamic team as a Flexible Part-Time Customer Service Specialist in Fort Worth! Enjoy the perfect work-life balance with customizable hours while delivering exceptional support to our valued clients. We prioritize flexibility, offering daytime, evening, and weekend shifts to fit your schedule. This role is ideal for students, parents, or anyone seeking supplemental income with no nights or mandatory weekends required. Competitive pay, comprehensive training, and a supportive environment await you in the heart of Texas!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, product, and service issues using our proprietary CRM system
- Document interactions accurately in customer databases for quality assurance
- Collaborate with cross-functional teams to escalate complex cases
- Meet or exceed performance metrics including resolution time and satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service or retail experience preferred
- Exceptional verbal and written communication skills in English
- Proficient with Microsoft Office Suite and basic tech troubleshooting
- Strong problem-solving abilities with a solutions-oriented mindset
- Reliable transportation to our Fort Worth office for in-person training
- Ability to work independently while maintaining team collaboration