Job Description
Join our dynamic team at Apex Support Solutions and enjoy the perfect work-life balance with flexible part-time hours! We're seeking motivated individuals in Minneapolis to deliver exceptional customer experiences while accommodating your schedule. This hourly role offers competitive pay, remote work options, and growth opportunities within our expanding healthcare support division.
Responsibilities
- Provide responsive customer support via phone, email, and chat channels
- Resolve inquiries efficiently while maintaining high satisfaction metrics
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex issues
- Adhere to HIPAA compliance protocols for healthcare data
- Participate in bi-weekly training sessions
- Flexible scheduling with evening/weekend availability options
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently with minimal supervision
- Basic proficiency with CRM software and Microsoft Office
- Empathy and patience in handling diverse customer needs
- Reliable high-speed internet for remote work capability
- Flexible availability including nights and weekends