Job Description
Join FlexWork Solutions and enjoy the perfect work-life balance with flexible hours and weekly pay! We're seeking energetic Customer Specialists in Raleigh, NC to support our growing client base. This remote-friendly role allows you to choose shifts around your schedule while making a meaningful impact.
As a key member of our team, you'll handle inquiries with professionalism and empathy, all while enjoying competitive compensation and a supportive culture. No weekends or holidays required!
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing and service issues efficiently
- Document interactions in CRM systems
- Collaborate with team members to ensure seamless service
- Maintain product knowledge through ongoing training
- Meet performance metrics for quality and response time
- Identify upsell opportunities for existing clients
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Ability to work independently with minimal supervision
- Proficiency with basic computer applications
- Reliable high-speed internet connection
- Flexible availability (evenings/weekends optional)
- Positive attitude and problem-solving mindset