Job Description
Join Coastal Connect Solutions and enjoy the freedom of flexible scheduling with weekly paychecks! We're seeking energetic Customer Specialists in Virginia Beach who value work-life balance while delivering exceptional service. Our culture prioritizes your needs with adaptable shifts, rapid compensation cycles, and growth opportunities. Whether you're a student, parent, or professional seeking supplemental income, this role offers stability without sacrificing flexibility. Benefit from comprehensive training, supportive management, and the satisfaction of helping clients daily.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Update customer records in CRM systems with precision
- Collaborate with team members to escalate complex cases
- Maintain performance metrics for quality and speed
- Participate in ongoing product training sessions
- Document interactions accurately for compliance
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional verbal/written communication skills
- Ability to adapt to flexible scheduling (evenings/weekends)
- Proficiency with Microsoft Office and CRM tools
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to our Atlantic Ave location
- Positive attitude and resilience in fast-paced environments