Job Description
Are you ready to take the next step in your career?
Apex Solutions Inc. is currently seeking dedicated, driven individuals to join our team as Full-Time Customer Service Associates in Austin, Texas. We pride ourselves on delivering exceptional service and fostering a culture of growth, collaboration, and innovation. If you are looking for a stable position with a forward-thinking company, we want to hear from you.
In this role, you will be the voice and face of our brand, interacting with clients to resolve inquiries, process orders, and ensure complete satisfaction. We offer a comprehensive benefits package, including health insurance, paid time off, and opportunities for advancement.
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00)
- Health, Dental, and Vision Insurance
- Retirement Savings Plan (401k) with matching
- Flexible scheduling and paid training
Responsibilities
- Handle Inquiries: Manage a high volume of inbound and outbound calls and emails regarding products, services, and account status with patience and professionalism.
- Problem Resolution: Diagnose customer issues and provide effective, timely solutions to ensure high customer satisfaction scores.
- Order Processing: Accurately process orders, returns, and exchanges while maintaining precise records in the CRM database.
- Customer Education: Educate customers on new features and promotions to drive sales and product adoption.
- Team Collaboration: Work closely with the sales and technical support teams to escalate complex issues and share feedback.
- Compliance: Adhere to all company policies, quality assurance standards, and data privacy regulations.
Qualifications
- Education: High school diploma or GED required; Associate’s degree or Bachelor’s degree in a related field is a plus.
- Experience: Minimum of 1-2 years of experience in customer service or a related support role.
- Communication: Excellent verbal and written communication skills with a strong command of the English language.
- Technical Skills: Proficiency with computer systems, CRM software, and Microsoft Office Suite.
- Problem Solving: Ability to think critically and troubleshoot issues under pressure.
- Availability: Must be available to work full-time hours, including some weekends and holidays.