Job Description
Are you looking for a full-time career in Washington DC with the flexibility of daily pay? Apex Logistics Solutions is seeking a dedicated Customer Service Representative to join our dynamic team. We pride ourselves on providing top-tier logistics support to our clients, and we need someone who thrives in a fast-paced environment to represent our brand with excellence.
As a key member of our operations, you will be the voice of our company, ensuring our clients receive the best service possible while managing complex logistics inquiries. Enjoy the peace of mind that comes with getting paid every day, rather than waiting for a bi-weekly cycle.
Why Join Us?
- Daily Pay Options: Access your earnings on your next workday with our instant pay feature.
- Full-Time Stability: Consistent 40-hour workweeks with comprehensive benefits.
- Growth Opportunities: Clear career progression paths within the logistics sector.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries regarding shipping and orders.
- Resolve complex customer complaints and issues with empathy and efficiency to ensure high retention rates.
- Process and verify customer data accurately within our CRM systems.
- Collaborate with the warehouse and dispatch teams to ensure timely delivery and accurate documentation.
- Provide product and service information to clients, helping them find the best logistical solutions.
- Maintain a professional and positive demeanor during peak call times.
- Identify and escalate potential operational improvements to management.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous customer service experience in a call center or logistics environment is highly desirable.
- Excellent verbal communication and active listening skills.
- Proficient in Microsoft Office Suite and computer navigation.
- Ability to type at least 35 WPM for data entry tasks.
- Must be available to work full-time shifts, including some weekends or holidays as needed.
- Strong problem-solving skills and a customer-first mindset.