Job Description
Are you looking for a stable, rewarding career in New York City? Join Apex Horizon Group as a Full-Time Customer Service Representative and enjoy the benefits of a competitive salary paired with weekly paychecks. We are seeking dedicated professionals who thrive in a fast-paced environment and are ready to deliver exceptional service to our valued clients.
As a key member of our NY-based team, you will play a vital role in driving customer satisfaction and retention. We offer a comprehensive benefits package, including health insurance, paid time off, and a clear path for career advancement.
Why Apply?
- Weekly Pay: Get paid every week, not bi-weekly.
- Full-Time Stability: Long-term career opportunities.
- Premium Benefits: Health, dental, and vision coverage.
Responsibilities
- Handle High-Volume Inquiries: Respond to customer calls and emails professionally and efficiently.
- Resolve Complex Issues: Troubleshoot problems and provide effective solutions to ensure customer retention.
- Update Records: Maintain accurate and up-to-date customer information in our CRM systems.
- Process Transactions: Accurately handle orders, returns, and exchanges.
- Collaborate: Work closely with sales and support teams to improve service delivery.
- Meet Targets: Achieve daily and monthly Key Performance Indicators (KPIs).
- Feedback Loop: Provide constructive feedback to management to improve processes.
Qualifications
- Education: High School Diploma or GED required.
- Experience: 1+ years of customer service experience preferred.
- Communication: Excellent verbal and written communication skills.
- Skills: Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Work Ethic: Proven ability to work in a fast-paced, high-pressure environment.
- Availability: Must be available to work full-time hours, including weekends or holidays if required.
- Legal: Must be authorized to work in the United States.