Job Description
We are looking for a dedicated and empathetic Customer Service Representative to join our high-performing team in Raleigh, NC. In this role, you will be the face of our brand, ensuring our clients receive exceptional support and solutions. We pride ourselves on our hourly pay structure and commitment to weekly paychecks, ensuring our team members are rewarded promptly for their hard work.
Why Join Us?
- Weekly Paychecks: Get paid every Friday with no waiting.
- Full-Time Benefits: Health, dental, and vision insurance from day one.
- Growth Opportunities: Clear pathways for advancement within the company.
- Modern Environment: Work in a state-of-the-art facility in the heart of North Carolina.
If you are ready to start a career that values your time and effort, apply today!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a focus on first-call resolution.
- Resolve complex customer issues and complaints professionally and efficiently.
- Update customer records and accounts in the CRM system accurately.
- Collaborate with the operations team to improve service processes and product offerings.
- Provide product training and guidance to new team members.
- Meet and exceed daily and monthly performance metrics (KPIs).
Qualifications
- High School Diploma or GED required.
- Previous experience in customer service or support is preferred but not mandatory for the right candidates.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Basic computer proficiency and typing speed of 40+ WPM.
- Ability to work full-time hours, including weekends or holidays as needed.