Job Description
Join our dynamic team in Wichita, KS and enjoy the financial stability of weekly pay! We're seeking motivated full-time Customer Service Representatives to deliver exceptional experiences. Enjoy competitive compensation, comprehensive benefits, and a supportive environment where your contributions are recognized every week. Apply now to start your career with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex issues using problem-solving techniques
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics for call volume and resolution rates
- Train new hires on customer service protocols
Qualifications
- High school diploma or equivalent (degree preferred)
- 2+ years customer service experience
- Proficiency with CRM software and Microsoft Office
- Exceptional verbal/written communication skills
- Ability to work flexible hours including weekends
- Strong conflict resolution abilities
- Valid driver's license for occasional field visits