Job Description
Join Our Growing Team in Minneapolis!
We are seeking a dedicated and empathetic Customer Service Representative to join our full-time team. In this role, you will be the face of our brand, ensuring our clients receive top-tier support and satisfaction. If you are looking for a stable career with competitive hourly pay and excellent benefits, we want to hear from you.
Why Join Us?
- Competitive Pay: $18.00 - $24.00 per hour based on experience.
- Full-Time Schedule: Monday through Friday, 9:00 AM - 5:00 PM.
- Comprehensive Benefits: Medical, Dental, Vision, and 401(k) matching.
- Growth Opportunities: Clear pathways for career advancement within the company.
Responsibilities
- Manage a high volume of incoming customer inquiries via phone, email, and live chat.
- Resolve complex customer issues and complaints with patience, professionalism, and a focus on solution-oriented outcomes.
- Process orders, returns, exchanges, and refunds accurately and efficiently.
- Update and maintain customer records in the CRM database to ensure data accuracy.
- Collaborate with cross-functional teams, including sales and technical support, to address customer needs.
- Identify opportunities to upsell products or services while maintaining a customer-centric approach.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Minimum of 1-2 years of experience in customer service or call center environments.
- Strong verbal and written communication skills with the ability to listen actively.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk, or similar).
- Ability to multitask, prioritize tasks, and work in a fast-paced, high-volume environment.
- Must be available to work full-time hours, including occasional overtime if needed.