Job Description
Are you looking for a rewarding career with a company that values your hard work? Apex Logistics Solutions is currently seeking a dedicated Full-Time Customer Service Representative to join our dynamic team in Houston, Texas. We pride ourselves on providing top-tier service and offer competitive hourly wages with weekly paychecks.
At Apex, we believe in investing in our employees. You will have the opportunity to grow within the company and work in a supportive environment that prioritizes work-life balance.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with a professional and friendly demeanor.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Process orders, returns, and exchanges accurately using our CRM software.
- Collaborate with the warehouse and sales teams to ensure timely order fulfillment.
- Update customer records and maintain a clean, organized database.
- Assist in training new team members and sharing best practices.
- Adhere to all company policies and safety protocols.
Qualifications
- High school diploma or GED required.
- Previous customer service experience preferred but not mandatory (training provided).
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Ability to multitask in a fast-paced environment.
- Reliable transportation and punctual attendance.