Job Description
Join KC Connect Support, a leading provider of customer solutions in the heart of the Midwest. We are seeking a dedicated and empathetic Full-Time Customer Service Specialist to join our dynamic team in Kansas City. If you are passionate about resolving complex issues and creating exceptional customer experiences, we want to hear from you.
As part of our team, you will be the voice of our brand, working in a collaborative environment that values innovation and growth. We offer competitive hourly rates, comprehensive benefits, and a supportive culture that prioritizes work-life balance.
Responsibilities
- Handle high-volume inbound and outbound customer inquiries via phone, email, and chat with professionalism and efficiency.
- Resolve customer issues and complaints by identifying problems, analyzing root causes, and implementing effective solutions.
- Accurately document all customer interactions and account status changes in our CRM system.
- Collaborate with cross-functional teams, including sales and technical support, to ensure seamless service delivery.
- Identify opportunities to improve processes and contribute to team training initiatives.
- Maintain up-to-date knowledge of company products, services, and policies to provide accurate information.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Minimum of 2 years of experience in customer service or a related field.
- Excellent verbal and written communication skills with a focus on clarity and empathy.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work independently as well as part of a team in a fast-paced environment.
- Reliable internet connection and a quiet workspace are required for remote/hybrid flexibility.