Job Description
Join CityLife Staffing Solutions, Philadelphia's premier local staffing partner! We're seeking passionate Full-Time Customer Service Specialists to join our dynamic team. Enjoy the flexibility to balance work and life with our accommodating schedule options while delivering exceptional service to our community. This role offers stability, growth opportunities, and the chance to make a real impact in your own neighborhood.
As a locally-focused employer, we understand the unique needs of Philadelphia residents. Our competitive hourly wages, comprehensive benefits package (including health insurance and paid time off), and supportive work environment make us the top choice for committed professionals seeking long-term careers with flexible scheduling.
Responsibilities
- Deliver outstanding customer service via phone, email, and in-person interactions
- Handle customer inquiries, resolve complaints, and process transactions efficiently
- Maintain accurate customer records and documentation in our CRM system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Participate in ongoing training to enhance product knowledge and service skills
- Support community outreach initiatives aligned with local business partnerships
- Adhere to company policies while maintaining a friendly, professional demeanor
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service or retail experience
- Strong communication and interpersonal skills
- Ability to work flexible hours (including evenings/weekends)
- Proficiency with basic computer applications and CRM systems
- Philadelphia residency strongly preferred
- Positive attitude with problem-solving aptitude
- Valid driver's license for occasional local travel