Job Description
Join FlexWork Solutions as a Full-Time Customer Service Specialist and enjoy the perfect work-life balance with our innovative flexible hours and weekly pay program. We're seeking passionate professionals in Georgia to deliver exceptional customer experiences while maintaining control over their schedules. With competitive compensation, comprehensive benefits, and a supportive remote-first culture, you'll thrive in an environment that values productivity over rigid office hours. Your expertise will directly shape our client satisfaction journey while enjoying the freedom to work during your peak performance times.
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat with 95%+ satisfaction rate
- Resolve complex technical issues using CRM tools and knowledge base resources
- Collaborate with cross-functional teams to improve service protocols
- Document case details and maintain accurate customer records
- Proactively identify upsell opportunities based on customer needs
- Participate in weekly training sessions to enhance product knowledge
- Meet weekly productivity metrics while maintaining flexible scheduling
Qualifications
- 2+ years in customer service or technical support role
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with technical aptitude
- Self-motivated with excellent time management skills
- High-speed internet access for remote work
- Ability to work flexible hours including evenings/weekends
- Valid US work authorization and Georgia residency