Job Description
Join FlexiPay Solutions as a Full-Time Customer Service Specialist and enjoy the perfect work-life balance with flexible scheduling and weekly pay! We're seeking motivated individuals in Cleveland, OH to deliver exceptional customer experiences while enjoying the freedom to manage your schedule. Our modern downtown office offers collaborative spaces, cutting-edge technology, and a supportive team environment. With competitive pay, comprehensive benefits, and opportunities for growth, this is your chance to build a rewarding career without sacrificing personal time. Apply today and transform your work week!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing issues and product concerns using CRM systems and troubleshooting protocols
- Collaborate with cross-functional teams to implement process improvements
- Maintain detailed customer records in Salesforce with 99% accuracy
- Contribute to team training initiatives and knowledge base documentation
- Meet/exceed monthly performance metrics including CSAT and resolution rates
- Participate in quarterly team-building activities and professional development
Qualifications
- 2+ years in customer service or related field with proven conflict resolution skills
- Proficiency in Salesforce, Zendesk, or similar CRM platforms
- Exceptional written and verbal communication abilities
- Strong problem-solving skills with attention to detail
- Ability to work independently and manage flexible schedules effectively
- High school diploma or equivalent; bachelor's preferred
- Reliable transportation to downtown Cleveland office
- Availability for occasional weekend shifts (10% of schedule)