Job Description
Join our award-winning healthcare support team and transform your career with LocalCare Solutions! We're seeking dedicated Full-Time Customer Service Specialists in sunny San Diego with flexible scheduling options and the unique benefit of weekly pay. Enjoy competitive compensation, comprehensive benefits, and a supportive environment where your work directly impacts patient experiences. No nights or weekends required!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat for healthcare clients
- Manage appointment scheduling and patient registration with precision
- Resolve billing inquiries and insurance verification efficiently
- Maintain accurate patient records in HIPAA-compliant systems
- Collaborate with cross-functional teams to improve service workflows
- Participate in ongoing training to stay updated on healthcare regulations
- Support quality assurance initiatives and performance metrics
Qualifications
- Minimum 2 years in customer service or healthcare administration
- Proficiency with CRM software (Salesforce preferred) and MS Office Suite
- Strong problem-solving skills with attention to detail
- Excellent verbal/written communication abilities
- Flexibility to work varied shifts (early morning/late afternoon options)
- High school diploma; associate's degree or healthcare certification preferred
- Ability to thrive in fast-paced, patient-focused environments