Job Description
Join our dynamic team at Apex Solutions Group as a Full-Time Customer Service Specialist! We're seeking motivated individuals to deliver exceptional client experiences while enjoying competitive hourly pay and weekly direct deposits. No weekends or holidays required. Full benefits package included after 90 days. Grow your career with a company that invests in its people.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document all interactions in CRM systems with 100% accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed monthly performance metrics for resolution time and satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficient in Microsoft Office Suite and CRM tools
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation and flexible availability