Job Description
Join our dynamic team in Atlanta as a Full-Time Customer Service Specialist! We're seeking motivated individuals to deliver exceptional support to our diverse client base. Enjoy competitive hourly pay, comprehensive benefits, and a vibrant workplace culture. Immediate openings available – apply today and start your rewarding career journey!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and product/service concerns efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Participate in ongoing training programs
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Ability to work flexible shifts (including weekends)
- Basic computer proficiency
- Positive attitude and teamwork mindset