Job Description
Join FlexiCare Solutions as a Full-Time Customer Service Specialist and enjoy the perfect blend of career growth and work-life balance! We're seeking empathetic professionals to deliver exceptional support while maintaining flexible scheduling options. Our Oklahoma City team thrives on innovation, collaboration, and making a tangible impact in our community. With competitive hourly rates, comprehensive benefits, and a supportive culture, this role offers stability without sacrificing personal flexibility.
Responsibilities
- Handle 50-80 inbound/outbound calls daily with empathy and efficiency
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and maintain data hygiene
- Collaborate with cross-functional teams to address complex issues
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Participate in continuous improvement initiatives
- Adhere to compliance protocols for sensitive information
Qualifications
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to work rotating shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (college preferred)
- Flexibility to adapt to changing business needs
- Basic computer literacy with MS Office Suite