Job Description
Join our dynamic team at FlexWork Solutions and transform your career with a full-time hourly position offering unmatched flexibility! We're seeking passionate Customer Service Specialists in Atlanta to deliver exceptional client experiences while enjoying customizable work schedules that fit your lifestyle. As a leader in remote-friendly employment, we provide competitive pay, comprehensive benefits, and a supportive culture that values work-life balance. Whether you're an early bird or night owl, our flexible shift system ensures you thrive professionally without compromising personal commitments. Apply today to become part of the future of work!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve billing, technical, and account issues using CRM systems (Salesforce preferred)
- Document interactions accurately in company databases while maintaining HIPAA compliance
- Collaborate with cross-functional teams to escalate complex cases and implement solutions
- Meet/exceed monthly performance metrics for call handling and resolution times
- Participate in weekly training sessions to enhance product knowledge and soft skills
- Contribute to process improvement initiatives through feedback and innovation
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in call center or retail environment
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional communication skills with clear articulation in English
- Ability to adapt schedule between 8 AM - 8 PM based on business needs
- Strong problem-solving abilities with calm demeanor under pressure
- Valid U.S. work authorization and reliable internet connection
- Availability to work weekends and holidays as required