Job Description
Join Apex Solutions Group in Charlotte, NC as a Full-Time Customer Specialist with flexible scheduling options! We're seeking motivated individuals to deliver exceptional support while enjoying adaptable work hours that fit your lifestyle. Our competitive hourly package includes comprehensive benefits, growth opportunities, and a dynamic team environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently using CRM systems and troubleshooting protocols
- Maintain detailed records in client databases
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics for response time and satisfaction
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM tools
- Ability to work independently and in team settings
- Flexible availability (evenings/weekends required)