Job Description
Are you ready to take your career to the next level? TechNova Solutions is seeking a dedicated Full-Time Customer Support Specialist to join our dynamic team in the heart of Louisville, KY.
As a key member of our support department, you will be the voice and problem-solver for our valued clients. We offer a competitive hourly rate, a collaborative work environment, and clear pathways for professional growth. If you thrive in a fast-paced setting and enjoy helping others succeed, we want to hear from you!
Responsibilities
- Provide exceptional technical and customer support via phone, email, and live chat.
- Diagnose and resolve complex customer issues efficiently with a focus on first-contact resolution.
- Document all customer interactions and maintain accurate records in our CRM system.
- Collaborate with cross-functional teams to identify product improvements and resolve recurring issues.
- Conduct training sessions for new team members and share best practices.
- Stay updated on product knowledge and assist in creating support documentation.
Qualifications
- High school diploma or equivalent; Associate's degree preferred.
- Minimum of 2 years of experience in customer support, technical support, or a related field.
- Strong problem-solving skills with the ability to think critically under pressure.
- Excellent verbal and written communication abilities.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work full-time hours, including some weekends or evenings as required.