Job Description
Join our elite team in Philadelphia and experience financial freedom with our industry-leading daily pay program! DailyPay Solutions is immediately hiring Full-Time Customer Service Representatives for our downtown headquarters. Enjoy stability with a full-time role while accessing your earnings instantly – no more waiting for payday!
What Makes Us Different:
- Daily pay option – access your funds the next business day
- Comprehensive benefits package (health/dental/vision)
- 401(k) with company match
- Paid training and career advancement paths
- Modern downtown workspace with transit benefits
This is your chance to build a stable career while maintaining complete control over your finances. We're seeking motivated professionals ready to deliver exceptional service while enjoying unprecedented payment flexibility.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and efficiency
- Resolve billing, technical, and service issues using CRM tools
- Process transactions and maintain accurate customer records
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics for resolution time and satisfaction
- Identify upsell opportunities for premium service packages
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced digital workspace
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends
- Background check and drug screening required