Job Description
Join Boston Financial Solutions and experience the financial freedom of weekly pay! We're seeking energetic Customer Service Specialists to support our growing client base in the heart of Boston. This part-time role offers consistent weekly paychecks, flexible scheduling, and a supportive team environment where your contributions are recognized immediately. Enjoy competitive compensation, comprehensive training, and the opportunity to build your career in finance while maintaining work-life balance. Apply today and start earning every week!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve account issues and process transactions efficiently using our proprietary CRM system
- Document all interactions accurately in compliance with financial regulations
- Collaborate with cross-functional teams to enhance customer experience
- Meet weekly performance metrics for resolution times and customer satisfaction
- Participate in ongoing training to stay updated on products and compliance
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or financial services experience
- Proficiency with Microsoft Office Suite and CRM software
- Excellent communication skills with ability to explain complex concepts simply
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including evenings/weekends
- Must pass background check and credit assessment