Job Description
Join our innovative team at FlexiPay Solutions and transform your work-life balance! We're seeking motivated Full-Time professionals in Louisville, KY who value flexibility and timely compensation. Enjoy weekly paychecks while maintaining control over your schedule through our customizable shift system. This role offers competitive benefits, career growth opportunities, and a supportive environment where your contributions are recognized. Perfect for individuals seeking stability without sacrificing personal freedom.
Responsibilities
- Deliver exceptional client support through multiple communication channels (phone, email, chat)
- Process transactions and maintain accurate records with 99% precision
- Collaborate with cross-functional teams to resolve complex operational issues
- Adapt schedule weekly to align with team coverage and personal availability
- Meet performance metrics including response time and customer satisfaction scores
- Participate in continuous improvement initiatives for service delivery
- Train and mentor new team members on processes and systems
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 2 years experience in customer service or administrative roles
- Proven ability to work independently and manage shifting priorities
- Strong written and verbal communication skills with diverse audiences
- Proficiency in Microsoft Office Suite and CRM platforms
- Valid driver's license and reliable transportation
- Flexibility to work evenings/weekends as needed (10% of schedule)
- Background check and drug screen required post-offer