Job Description
Are you looking for a rewarding career with flexible hours and full-time benefits? Apex Digital Solutions is currently hiring a dedicated Full-Time Hourly Customer Support Specialist to join our growing team in San Jose, California.
We are committed to providing top-tier support to our clients. As part of our team, you will play a crucial role in ensuring our customers have a seamless experience. We offer a competitive hourly rate, comprehensive health benefits, and a modern, collaborative work environment.
Why Join Us?
- Competitive hourly pay ($22 - $38/hr)
- Full-time hours with stable scheduling
- Comprehensive medical, dental, and vision insurance
- Paid time off and holiday pay
Ready to take the next step in your career? Apply today!
Responsibilities
- Provide exceptional customer service by answering inquiries via phone, email, and live chat in a timely and professional manner.
- Troubleshoot and resolve technical issues and product-related questions for our diverse client base.
- Document all customer interactions, feedback, and solutions accurately within our CRM system.
- Collaborate with the technical team to escalate complex issues and ensure follow-up.
- Maintain a deep knowledge of our products and services to provide accurate guidance to customers.
- Assist in the training of new support staff members.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service, technical support, or a related field is required.
- Strong verbal and written communication skills with a focus on clarity and empathy.
- Proficiency with computers and CRM software (e.g., Salesforce, Zendesk, HubSpot).
- Ability to multitask and prioritize tasks in a fast-paced, high-volume environment.
- Reliable internet connection and a dedicated workspace for remote or hybrid work options.