Job Description
Are you looking for a rewarding career with flexible hours in Pennsylvania? Apex Support Solutions is seeking a dedicated Part-Time Customer Service Representative to join our dynamic team. We pride ourselves on providing top-tier support while offering a work environment that respects your personal time.
In this role, you will be the face of our brand, helping our valued customers navigate our products and services. We offer competitive weekly pay, a supportive team culture, and the flexibility you need to balance work with your lifestyle. If you are a problem-solver with excellent communication skills, we want to meet you.
Responsibilities
- Assist customers via phone, email, and live chat regarding product inquiries and order status.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Process returns, exchanges, and refunds accurately and in a timely manner.
- Maintain accurate customer records and update account information in our CRM system.
- Collaborate with the sales and technical teams to address complex customer needs.
- Stay up-to-date on product knowledge and company policies to provide accurate information.
- Meet daily and weekly performance metrics regarding call volume and resolution times.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Previous customer service experience is a plus but not mandatory for the right candidate.
- Strong verbal and written communication skills with a friendly demeanor.
- Ability to work flexible hours, including evenings and weekends, as needed.
- Reliable computer and high-speed internet connection.
- Proficiency in Microsoft Office Suite and basic computer navigation.
- Ability to multitask and remain calm under pressure.