Job Description
Join FlexiPay Solutions, a leading workforce innovator, and transform your career with our industry-leading weekly pay program! We're seeking dedicated Full-Time Customer Service Specialists in Dallas to deliver exceptional client experiences with unmatched flexibility. Enjoy predictable weekly paychecks, adjustable scheduling, and comprehensive benefits while growing your professional skills in a supportive environment.
Our Dallas team thrives on work-life integration, offering hybrid work options and core hours (10 AM - 3 PM) with flexible start/end times. If you're passionate about problem-solving and value financial stability through weekly pay, this is your opportunity to excel.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat with 95%+ satisfaction metrics
- Resolve billing inquiries and payment processing issues within SLA targets
- Collaborate with cross-functional teams using CRM systems (Salesforce) for seamless issue resolution
- Maintain accurate client records and documentation in compliance with data privacy standards
- Proactively identify process improvement opportunities to enhance customer experience
- Participate in weekly training sessions to master new products and compliance updates
- Support weekend coverage on a rotating basis (1-2 weekends/month)
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years customer service or call center experience
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Exceptional communication skills with empathy and active listening abilities
- Proven ability to multitask in fast-paced environments
- Flexibility to work between 8 AM - 8 PM core hours
- Basic financial knowledge for payment processing inquiries
- Ability to pass background check and drug screening