Job Description
Join Boston Financial Solutions as a Full-Time Customer Specialist with weekly pay! We're seeking dynamic professionals to deliver exceptional client experiences in our downtown Boston headquarters. Enjoy competitive compensation, comprehensive benefits, and the stability of a permanent role with weekly paycheck deposits. Work alongside industry leaders in a collaborative environment that values growth and work-life balance.
Responsibilities
- Manage high-volume client inquiries via phone, email, and in-person interactions
- Resolve complex account issues with empathy and efficiency
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain detailed client documentation in CRM systems
- Identify opportunities for process improvements
- Meet/exceed monthly performance metrics
- Participate in ongoing training programs
Qualifications
- 2+ years of customer service experience
- Proficiency with CRM platforms (Salesforce preferred)
- Strong problem-solving and conflict resolution skills
- Excellent written and verbal communication abilities
- Ability to work flexible hours including occasional weekends
- Associate degree or equivalent experience required
- Financial services knowledge a plus
- Must be authorized to work in the US