Job Description
Join our dynamic team in San Jose, CA and enjoy the financial security of weekly pay! Apex Staffing Solutions is seeking motivated individuals for our full-time Customer Specialist positions. We offer competitive salaries, comprehensive benefits, and a supportive environment where your contributions are recognized weekly. Perfect for professionals seeking stability in the heart of Silicon Valley.
Why Choose Us?
- Weekly paycheck for better cash flow management
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Career advancement opportunities
Responsibilities
- Handle inbound customer inquiries with exceptional professionalism
- Resolve complex issues using CRM systems and escalation protocols
- Process transactions and maintain accurate customer records
- Collaborate with sales and support teams for seamless service delivery
- Meet performance metrics including CSAT and resolution times
- Train new team members on processes and tools
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years customer service experience in high-volume environments
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced settings
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening