Job Description
We are currently seeking a Customer Service Representative to join our dynamic team in Charlotte, North Carolina. As a top employer in the region, we offer competitive hourly wages, flexible scheduling, and a supportive work environment. If you are looking for a hiring now opportunity with growth potential, we want to hear from you.
In this role, you will serve as the first point of contact for our clients, ensuring a seamless experience through phone, email, and live chat support.
Responsibilities
- Handle high-volume incoming calls and emails with professionalism and empathy.
- Resolve customer inquiries regarding products, services, and account status.
- Process returns, exchanges, and refunds accurately and efficiently.
- Document all customer interactions in the CRM system.
- Collaborate with the sales and logistics teams to ensure customer satisfaction.
- Stay updated on product knowledge and company policies.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or retail is preferred.
- Excellent verbal and written communication skills.
- Proficiency with computers and Microsoft Office Suite.
- Ability to multitask in a fast-paced environment.
- Reliable transportation and availability for shift work.