Job Description
Are you looking for a rewarding opportunity in the heart of Oklahoma City? MetroConnect Services is currently seeking dedicated Hourly Customer Service Representatives to join our growing team. We pride ourselves on delivering top-tier service to our clients and are looking for individuals who are passionate about helping others and solving problems.
In this role, you will be the first point of contact for our valued customers, ensuring a seamless and positive experience. We offer competitive pay, flexible scheduling, and a supportive work environment. If you are ready to advance your career in customer service, apply today!
Why Join Us?
- Competitive hourly wage ($18.00 - $22.00)
- Comprehensive benefits package
- Career growth opportunities
- Friendly, inclusive company culture
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and efficiency.
- Resolve customer complaints and issues in a timely and satisfactory manner.
- Process orders, returns, and exchanges accurately and promptly.
- Update customer account information and maintain detailed records.
- Collaborate with team members to ensure consistent service quality.
- Identify opportunities to upsell products or services based on customer needs.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service or a related field is preferred.
- Strong verbal and written communication skills.
- Proficiency with computer systems and CRM software.
- Ability to multitask and work in a fast-paced environment.
- Reliable transportation and punctuality are required.