Job Description
Join our dynamic team at NexTech Solutions as an Hourly Customer Service Representative! We're seeking passionate individuals to deliver exceptional support to our growing client base in Columbus. Enjoy flexible scheduling, competitive hourly pay, and a collaborative work environment. Perfect for students, career-changers, or those seeking supplemental income. No weekends required!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing and technical issues using CRM tools and knowledge base resources
- Process orders, returns, and account modifications with accuracy
- Document all interactions in our customer management system
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for response time and resolution rate
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6+ months customer service experience preferred
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and web-based tools
- Ability to multitask in a fast-paced environment
- Flexible availability including weekday evenings
- Positive attitude with problem-solving mindset