Job Description
Are you looking for a job that pays weekly?
Horizon Staffing Partners is currently hiring Full-Time Customer Service Representatives in Dallas, TX. We are looking for motivated individuals ready for immediate openings to join our growing team. If you are seeking stability, competitive pay, and a supportive work environment, this is the opportunity for you.
Why Join Us?
- Weekly Paychecks: Get paid every week for your hard work.
- Immediate Start: Don't wait—start your career path today.
- Comprehensive Benefits: Medical, dental, and vision insurance available after 90 days.
- Career Growth: Opportunities for advancement within the company.
About the Role:
As a Customer Service Representative, you will serve as the first point of contact for our clients, ensuring a seamless experience for every caller. You will be responsible for handling inquiries, resolving complaints, and providing top-tier support to our valued customers.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone and email with a focus on efficiency and accuracy.
- Resolve complex customer issues and complaints professionally, aiming for a high first-call resolution rate.
- Utilize CRM software to document interactions, update customer profiles, and track account status.
- Collaborate with team leads and cross-functional departments to escalate and resolve product or service concerns.
- Adhere strictly to company policies, quality assurance standards, and call scripts.
- Identify opportunities to upsell or cross-sell products/services based on customer needs.
- Provide feedback to management regarding common customer pain points and system improvements.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred.
- Previous customer service or call center experience is a plus but not required.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM platforms.
- Strong verbal communication skills and the ability to listen actively.
- Ability to type 35+ WPM with high accuracy.
- Flexibility to work full-time hours, including weekends and holidays as needed.
- Must be authorized to work in the United States.