Job Description
Join our dynamic team at CityService Solutions as a part-time Customer Service Representative. We're urgently hiring individuals with excellent communication skills and a passion for helping others. Enjoy flexible hours while making a real impact in our community. This role offers competitive pay and opportunities for growth within our rapidly expanding company.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve customer issues and escalate complex problems to appropriate departments
- Update and maintain accurate customer information in our CRM system
- Process orders, returns, and exchanges according to company policies
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics including call handling time and satisfaction scores
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- Previous customer service experience is a plus but not required
- Strong verbal and written communication skills
- Ability to work independently and in a team environment
- Basic computer literacy and familiarity with CRM software
- Flexibility to work evenings, weekends, and holidays as needed
- Positive attitude and commitment to exceptional customer experiences