Job Description
Join Tampa Bay Solutions Group as a part-time Hourly Customer Service Representative and become the face of our dynamic team! We're seeking friendly, energetic individuals to deliver exceptional support to our diverse clientele. Enjoy flexible scheduling, competitive hourly pay, and opportunities for growth in a supportive environment. Perfect for students, career changers, or those seeking supplemental income. Apply today and start your rewarding career in Tampa's thriving service industry!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Process transactions and resolve billing issues efficiently
- Update customer records in CRM database with accuracy
- Collaborate with team members to ensure seamless service delivery
- Adhere to company policies and compliance standards
- Identify upsell opportunities to enhance customer experience
- Participate in ongoing training programs to improve skills
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong communication and problem-solving abilities
- Proficient with basic computer applications
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and patience when handling customer concerns
- Valid Florida driver's license (if field visits required)
- Bilingual (English/Spanish) a significant plus