Job Description
Join ExpressPay Staffing Solutions and start earning weekly pay with immediate hire opportunities! We're seeking motivated Customer Specialists in Indianapolis to deliver exceptional client experiences. Enjoy competitive compensation, flexible scheduling, and a supportive team environment. No experience required – we provide comprehensive training. Apply today and begin your career in just 48 hours!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Meet daily performance metrics for response time and resolution
- Collaborate with team members to improve service processes
- Identify upsell opportunities to enhance customer satisfaction
- Participate in weekly training sessions to refine skills
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic computer proficiency with Microsoft Office
- Positive attitude and problem-solving mindset
- Reliable transportation to our Indianapolis office
- Ability to pass background check and drug screening
- Previous customer service experience preferred but not required