Job Description
Are You Ready to Start Earning Today?
Apex Workforce Solutions is expanding our team in Wichita, Kansas, and we are looking for driven individuals to join us as Hourly Customer Service Representatives. We offer immediate hire opportunities for those seeking flexible hours and a supportive work environment.
In this role, you will be the first point of contact for our valued clients, ensuring their inquiries are resolved quickly and professionally. Whether you prefer working from home or in our office, we provide the tools and training you need to succeed.
Key Highlights:
- Immediate Start: No waiting period – get to work as soon as you are hired.
- Flexible Scheduling: Choose shifts that fit your life, including day, night, and weekend options.
- Competitive Pay: Earn between $15.00 and $22.00 per hour based on experience.
Responsibilities
- Handle a high volume of incoming customer calls, emails, and live chats with a professional and empathetic tone.
- Resolve customer complaints and technical issues efficiently to maintain high satisfaction scores.
- Process orders, returns, and refunds accurately within the company's CRM systems.
- Update customer account information and provide accurate product and service recommendations.
- Collaborate with team leads to identify areas for process improvement and workflow optimization.
- Adapt to dynamic scheduling requirements and meet daily performance targets.
Qualifications
- High School Diploma or equivalent required.
- Previous experience in customer service, retail, or call center environments is a plus but not mandatory.
- Reliable high-speed internet connection and a quiet workspace (for remote roles).
- Strong verbal and written communication skills.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency with basic computer applications and typing skills.