Job Description
Are you a people person looking for hourly pay jobs in Jacksonville, FL that offer flexibility and growth? We are seeking a dedicated Customer Service Representative to join our high-performing team.
In this role, you will be the face of our brand, ensuring our clients receive exceptional support. We pride ourselves on a modern, collaborative work environment where your contributions are valued.
Why Join Us?
- Competitive hourly wage ($15 - $18/hr).
- Flexible scheduling options.
- Opportunity for advancement within the company.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints and issues with patience and efficiency.
- Process orders, returns, and exchanges accurately.
- Maintain a thorough knowledge of company products and services to provide accurate information.
- Document all customer interactions and transactions in the CRM system.
- Collaborate with the sales and logistics teams to ensure customer satisfaction.
- Assist in training new team members on company protocols.
Qualifications
- High school diploma or equivalent required.
- Proven experience in customer service or a related field is preferred.
- Strong verbal and written communication skills.
- Ability to work independently as well as part of a team.
- Proficiency in Microsoft Office Suite and computer navigation.
- Flexibility to work varying shifts, including weekends and holidays.
- A positive attitude and a genuine desire to help others.