Job Description
Join our dynamic team at Customer Solutions Plus as a Full-Time Customer Service Representative in Raleigh, NC! We're seeking energetic individuals with a passion for excellence to deliver exceptional customer experiences. This hourly position offers competitive pay, comprehensive benefits, and career growth opportunities in a supportive environment. Help us redefine service excellence while building your future with a leading customer care provider.
Why Join Us?
- Competitive hourly pay with weekly direct deposit
- Comprehensive benefits package (medical, dental, vision)
- Paid time off and holiday pay
- Tuition reimbursement program
- Career advancement opportunities
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Process orders, returns, and service requests accurately
- Document all interactions in CRM system with precision
- Collaborate with team members to improve service processes
- Meet performance metrics for call handling and resolution times
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency with MS Office
- Positive attitude and empathy for customer needs
- Flexibility to work occasional evenings/weekends