Job Description
Join our dynamic team at Sunshine Solutions Group as an Hourly Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional client experiences in our vibrant Miami office. This role offers competitive hourly pay, flexible scheduling, and opportunities for growth within our expanding company. If you're passionate about helping others and thrive in a fast-paced environment, we want to hear from you!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency while maintaining service standards
- Process transactions and update customer information in CRM systems
- Collaborate with team members to address complex customer issues
- Document all interactions accurately in our customer database
- Participate in ongoing training to enhance product knowledge
- Meet daily performance metrics for call quality and resolution time
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service experience in fast-paced environment
- Strong verbal/written communication skills in English and Spanish
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask and prioritize in high-volume situations
- Positive attitude with problem-solving mindset
- Reliable transportation to our Miami office
- Flexible availability including weekends and holidays