Job Description
Join our award-winning team in Kansas City as an Hourly Customer Service Specialist! We're seeking energetic individuals to deliver exceptional experiences for our valued clients. Enjoy competitive hourly pay, flexible scheduling options, and a supportive work environment with growth opportunities. Why you'll love working here:
- Comprehensive training program
- Employee discount program
- Recognition and performance bonuses
- Modern, collaborative workspace
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve issues efficiently while maintaining high satisfaction scores
- Process orders and update customer information in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics including handle times and resolution rates
- Document interactions accurately in company databases
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong verbal and written communication skills
- Proficient in basic computer applications
- Ability to multitask in fast-paced environment
- Positive attitude with problem-solving mindset
- Reliable transportation to our Kansas City location